Guarantee

Our RhodoDirect Quality Guarantee

At RhodoDirect, every rhododendron is carefully checked before it leaves the nursery. If for any reason a particular plant doesn’t quite meet our high standards, we’ll contact you before dispatch to discuss your options.

We invite all customers to check their plants within 24 hours of arrival and contact us straight away if there are any concerns about quality or condition. After this time, we assume you’re happy with your order and that care of your plants has transferred to you.

We’re proud to say that we haven’t had a plant arrive damaged in transit — our courier partners handle our shipments with great care, and we package each plant securely to ensure it arrives in excellent condition.

Because we can’t assess the conditions your plants experience once they arrive, we’re unable to replace any plants that have died after delivery. However, if you have any questions about planting or care, please don’t hesitate to reach out — we’re always happy to offer advice to help your plants thrive.

Our rhododendrons are grown outdoors in real garden conditions, not under glass. They’re hardy, resilient, and well adapted to New Zealand’s climate. While they are watered daily in the nursery, the most common cause of rhododendron loss is still underwatering. Keep the water up to them — not just during establishment, but throughout their lives. Consistent moisture is key to healthy growth and long-lasting blooms.